At Kenneth Howley Transport our key focuses are communication, transparency and customer service. We offer a range of additional perks to support our company values.
A free online facility which allows our customers to view/print/save copies of POD’s and invoices, and gives you the option to create your own collections and deliveries. This is an easy solution to finding everything you require in just one place.
We will set your account up to save you the hassle and will provide a simple step-by-step guide which helps you get the most out of your account. If you have any issues using the online account, we would be more than happy to visit you and go through it with you in person, or you can contact our Account Technical Specialist; Vanessa Jackson.
Fleetmatics enables us to track our drivers’ movements and whereabouts to just a couple of seconds. This helps us and our drivers to comply with the Drivers’ Rules and Tachograph directive as well as providing peace of mind that we are an ethical employer.
Importing this service into the company’s operations enables us to calculate how far the driver is from site and estimate arrival times. We can then provide our customers with round the clock updates; communication, transparency and customer service.
At Kenneth Howley’s we like to keep things personal and effective;
All customers are assigned a dedicated account manager who will be responsible for making sure your experience with us is simple and easy.
Haulage is a busy industry and we can appreciate that customers will have the worry in the back of their mind asking ‘is my consignment on its way, have my goods arrived safely’ and for those extra special timed deliveries, we understand that people like reassurance.
Your account manager will be responsible for providing this reassurance to you by providing service updates and making sure you are always in the loop, every single mile. As well as this, your account manager will take a pro-active and transparent approach to make sure any issues during service (whether it be standing traffic, weather disruption etc) are reported to you.